Terms and Conditions

Introduction and License

Prime96 is operated under the regulations of the Anjouan Gaming Board, providing online gambling services to players in Australia. The platform offers a range of real-money gaming options, including various online pokies, table games, and live dealer experiences. By accessing the services provided by Prime96, users agree to comply with these Terms and Conditions.

Eligibility

To participate in the services offered by Prime96, users must meet the following eligibility criteria:

• Must be at least 18 years of age.
• Must reside in a jurisdiction where online gambling is legal.
• Users from jurisdictions where gambling is prohibited are not permitted to create an account or place bets.

Account Rules

The following rules govern the creation and management of user accounts:

• Each user is allowed to maintain only one account.
• Users must complete the Know Your Customer (KYC) verification process before processing withdrawals.
• Users are responsible for maintaining the confidentiality of their account information, including usernames and passwords.
• Any misuse of the account, including sharing credentials or allowing unauthorized access, may result in account suspension or termination.

Deposits and Withdrawals

All transactions are subject to the following conditions:

• Users can make deposits using various payment methods, including credit cards, e-wallets, and bank transfers.
• Withdrawals will be processed in compliance with Anti-Money Laundering (AML) regulations and may require verification of the user’s identity.
• The processing time for withdrawals may vary, with typical timelines ranging from 1 to 5 business days depending on the chosen method.
• Users must ensure that all deposit and withdrawal methods are authorized for use in their jurisdiction.

Prohibited Activities

The following activities are strictly prohibited on the Prime96 platform:

• Cheating or engaging in fraudulent behavior.
• Abusing bonuses or promotional offers.
• Using bots or automated systems to manipulate gameplay.
• Exploiting system errors or bugs for personal gain.
• Any unauthorized manipulation of game outcomes.

Limitation of Liability and Termination

Prime96 reserves the right to take the following actions under certain circumstances:

• Suspend or restrict user accounts in case of violations of these Terms and Conditions.
• Permanently close accounts that engage in suspicious activities or fail to comply with regulatory requirements.
• The platform is not liable for any losses incurred due to technical failures, errors, or disruptions outside of its control.

Bonus Terms and General Promotional Conditions

Promotions and bonuses offered by Prime96 are subject to specific terms:

• All bonuses must be claimed within a specified period and may have additional wagering requirements.
• Bonuses may not be transferable or redeemable for cash unless specified.
• Users are encouraged to read all promotional terms before participating.

Fair Play and Game Integrity Rules

Prime96 is committed to maintaining fair play and integrity in all games:

• All gaming outcomes are determined by certified random number generators (RNG).
• Any detected cheating or manipulation of games will result in immediate account suspension and potential legal action.

Fraud Prevention and Security Monitoring

Prime96 employs various security measures to prevent fraud:

• User activity is monitored for signs of suspicious behavior.
• The platform utilizes encryption technologies to protect user data and transactions.
• Users are encouraged to report any suspicious activities to the support team.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, the following procedure should be followed:

1. Users should first contact the support team to seek resolution.
2. If the issue is not resolved, users may escalate the matter through the formal complaint process outlined on the website.
3. All complaints will be investigated in accordance with regulatory guidelines.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Australia. Any disputes arising from or related to these terms will be subject to the exclusive jurisdiction of the courts in Australia.

Responsible Gambling Measures and User Protection Tools

Prime96 is committed to promoting responsible gambling:

• Users have access to self-exclusion tools and limits on deposits and wagers.
• The platform provides information on responsible gambling practices and resources for assistance.
• Users are encouraged to seek help if they feel that their gambling is becoming problematic.

By using the services provided by Prime96, users acknowledge that they have read, understood, and agreed to these Terms and Conditions.